User Data Deletion Instructions

1. Who Can Submit a Deletion Request?

You may request deletion if you are:

• A registered WB Service user.
• An authorised representative of a registered business.
• A user who connected a Meta or WhatsApp Business Account.
• A person whose information was submitted to us directly.
• A person otherwise entitled to request deletion under applicable law.

We may need to verify your identity and authority before processing the request.

2. Method 1: Request Deletion by Email

Send an email to:

ragingdevelopers@gmail.com

Use the following subject:

WB Service – User Data Deletion Request

Include the following information:

• Your full name.
• Your registered email address.
• Your WB Service user or account ID, if available.
• Your business name.
• Connected WhatsApp phone number, if applicable.
• Connected WhatsApp Business Account ID, if available.
• A clear statement requesting deletion of your data.
• Details of the specific account or data you want deleted.

Do not send your password, Meta App Secret, WhatsApp access token, two-step verification PIN, OTP, or other sensitive credentials.

3. Sample Deletion Request

You may use the following email format:

Subject: WB Service – User Data Deletion Request

Hello Raging Developers,

I request deletion of my WB Service account and personal data.

Full Name:
Registered Email:
Business Name:
WB Service User ID:
Connected WhatsApp Number:
WhatsApp Business Account ID, if available:

Please delete the personal information and connected-account data associated
with my account, except information that must legally be retained.

Regards,
[Your Name]

4. Method 2: Disconnect Your WhatsApp Business Account

Where the option is available in your WB Service dashboard:

1. Sign in to your WB Service account.
2. Open the WhatsApp Account or Connections section.
3. Select the connected WhatsApp Business Account.
4. Click “Disconnect Account”.
5. Confirm the disconnection.
6. Submit a separate deletion request if you also want your WB Service account and historical data deleted.

Disconnecting a WhatsApp Business Account does not always automatically delete your complete WB Service account or historical records.

5. Method 3: Remove Access Through Facebook or Meta

You may remove the application from your Facebook or Meta account settings.

General steps may include:

1. Sign in to your Facebook account.
2. Open Settings and Privacy.
3. Open Settings.
4. Open Apps and Websites or Business Integrations.
5. Find WB Service.
6. Select Remove.
7. Select any available option requesting deletion of information.
8. Confirm the removal.

The exact menu names may change depending on Meta’s current interface.

Removing the application stops or limits future access. A separate deletion request may still be required for data that must be identified and deleted from WB Service systems.

6. Information We May Delete

Subject to verification and applicable legal requirements, deletion may include:

• WB Service user-profile information.
• Name, email address, and account contact details.
• Meta Business Portfolio identifiers.
• WhatsApp Business Account identifiers.
• WhatsApp phone-number identifiers.
• Display phone numbers and verified business names.
• Stored and encrypted Meta access tokens.
• Stored two-step verification information, if applicable.
• WhatsApp message-template records.
• Contact lists uploaded by the user.
• Campaign records.
• Incoming and outgoing message records.
• Message-delivery status records.
• Webhook event records.
• Integration settings.
• Uploaded files and media.
• Support information associated exclusively with the deleted account.

The exact information deleted will depend on the service features used by you.

7. Information We May Retain

We may retain limited information where reasonably necessary for:

• Compliance with legal or regulatory obligations.
• Tax, accounting, and invoicing requirements.
• Establishing, exercising, or defending legal claims.
• Fraud prevention.
• Security investigations.
• Resolving billing disputes.
• Enforcing our Terms and Conditions.
• Preventing repeat abuse.
• Maintaining evidence of a deletion request.
• Protecting the rights and safety of users and third parties.

Retained information will be limited to what is necessary and will not be used for unrelated marketing purposes.

8. Backup Copies

Deleted information may remain temporarily in encrypted backups until the relevant backup is securely overwritten or expires according to our backup-retention process.

Backup data is not restored for normal business use after a verified deletion request, except where required for security, disaster recovery, or legal compliance.

9. Third-Party Information

Deleting data from WB Service does not automatically delete information independently controlled by third parties, including:

• Meta.
• Facebook.
• WhatsApp.
• Your connected business.
• Your customers or message recipients.
• Payment processors.
• Hosting or cloud providers where independent legal retention applies.

You may need to contact those third parties separately or use their account settings to request deletion.

10. Processing Time

We will acknowledge a valid deletion request as soon as reasonably possible.

Verified deletion requests will normally be processed within 30 days. Additional time may be required where:

• The request is complex.
• Identity or authority cannot be verified immediately.
• Multiple accounts or systems are involved.
• Legal retention obligations apply.
• Additional information is required from the requester.

We will inform you where additional information or time is reasonably required.

11. Verification

To protect users from unauthorised deletion, we may request verification through:

• The registered email address.
• Account login confirmation.
• Business ownership confirmation.
• Connected WhatsApp account information.
• Other reasonable verification methods.

We will never ask you to provide your account password, OTP, App Secret, or complete access token by email.

12. Confirmation of Deletion

After processing the request, we may send a confirmation to your registered email address.

The confirmation may include:

• A request or confirmation reference number.
• The date the request was completed.
• A summary of the action taken.
• Information about data that was legally retained.

Keep the confirmation reference for your records.

13. Cancelling a Deletion Request

You may ask us to cancel your deletion request before it has been completed.

After deletion has been completed, deleted information may not be recoverable.

14. Contact Us

For deletion requests or questions about this process, contact: