Terms and Conditions

1. About the Service

WB Service provides tools that may allow registered business users to:

• Connect a WhatsApp Business Account through Meta Embedded Signup.
• Connect and manage WhatsApp Business phone numbers.
• Create, submit, view, and manage WhatsApp message templates.
• Send WhatsApp messages to authorised recipients.
• Receive incoming WhatsApp messages and webhook events.
• View message statuses such as sent, delivered, read, and failed.
• Manage contacts, campaigns, templates, and messaging records.
• Access other related WhatsApp Business Platform features.

The availability of any feature may depend on Meta, WhatsApp, your business verification status, account status, country, phone number, approved permissions, payment method, messaging limits, and applicable platform policies.

2. Eligibility

You may use the service only if:

• You are at least 18 years old.
• You have the legal authority to represent the business using the service.
• The information you provide is accurate and complete.
• Your use of the service is lawful.
• You are permitted to use the connected WhatsApp Business Account and phone number.
• You are not prohibited from using Meta or WhatsApp business products.

You must not create an account using false, misleading, or unauthorised business information.

3. Account Registration

You are responsible for maintaining the confidentiality of your login credentials.

You agree to:

• Use a strong password.
• Keep your account credentials secure.
• Not share your account with unauthorised persons.
• Inform us immediately if you suspect unauthorised access.
• Keep your business and contact information updated.

You are responsible for all activities performed through your account, except where such activities result directly from our proven security failure.

4. WhatsApp Business Account Connection

When you connect a WhatsApp Business Account, you authorise WB Service to access and process the permissions and business assets approved by you during Meta Embedded Signup.

Depending on the permissions granted, this may include access to:

• WhatsApp Business Account ID.
• Meta Business Portfolio ID.
• WhatsApp phone-number ID.
• Display phone number.
• Verified business name.
• Message templates.
• Account status and quality information.
• Message delivery status.
• Incoming and outgoing messages.
• Webhook events.
• Other WhatsApp Business Platform information necessary to provide the service.

You confirm that you have the legal right and authority to connect and manage these assets.

5. Meta and WhatsApp Relationship

WB Service is an independent software platform operated by Raging Developers.

Unless expressly stated otherwise, WB Service and Raging Developers are not owned, controlled, sponsored, endorsed, or operated by Meta Platforms, Inc. or WhatsApp LLC.

“Meta”, “Facebook”, “WhatsApp”, their names, logos, trademarks, platforms, and services belong to their respective owners.

Your use of WhatsApp Business Platform services is also subject to applicable Meta and WhatsApp terms, policies, technical requirements, pricing, and restrictions.

6. User Consent and Opt-In

You must obtain valid consent or opt-in from every recipient before sending any business-initiated WhatsApp message where consent is required.

Your opt-in process must clearly inform the recipient:

• Which business will send the messages.
• That messages will be sent through WhatsApp.
• What type of messages the recipient will receive.
• How frequently messages may be sent, where applicable.
• How the recipient can opt out.

You must maintain sufficient records proving when, where, and how consent was obtained.

You must immediately stop sending messages to recipients who:

• Opt out.
• Withdraw consent.
• Request that messages stop.
• Block or report your business.
• Are otherwise not legally eligible to receive the messages.

7. Messaging Responsibilities

You are solely responsible for messages, templates, media, contacts, campaigns, and other content submitted through your account.

You must ensure that your messages are:

• Lawful.
• Accurate and not misleading.
• Expected by the recipient.
• Relevant to the purpose for which consent was obtained.
• Compliant with applicable Meta and WhatsApp policies.
• Compliant with advertising, consumer-protection, privacy, and data-protection laws.

You must not send unsolicited, deceptive, abusive, threatening, discriminatory, illegal, or fraudulent messages.

8. Prohibited Use

You must not use WB Service to:

• Send spam or unsolicited bulk messages.
• Contact people without valid consent.
• Promote illegal goods, services, or activities.
• Commit fraud, impersonation, phishing, or identity theft.
• Distribute malware, viruses, or malicious links.
• Harass, threaten, abuse, or discriminate against any person.
• Collect personal information unlawfully.
• Sell, rent, or misuse recipient contact data.
• Circumvent WhatsApp messaging limits or enforcement systems.
• Submit misleading or incorrectly categorised message templates.
• Interfere with the security or operation of the platform.
• Reverse engineer or attempt unauthorised access to our systems.
• Use another business’s WhatsApp account or phone number without permission.
• Violate intellectual-property or privacy rights.
• Use the service in violation of applicable law or platform policy.

We may suspend or terminate accounts involved in prohibited activity.

9. Message Templates

Message templates submitted through the service are reviewed and controlled by Meta or WhatsApp.

We do not guarantee that a template will be:

• Approved.
• Approved within a specific time.
• Assigned the category requested by you.
• Available indefinitely.
• Protected from being paused, rejected, or disabled.

You are responsible for ensuring that templates contain accurate content and comply with all applicable policies.

10. Message Delivery

We do not guarantee that any message will be sent, delivered, opened, read, or responded to.

Message delivery may be affected by:

• Recipient phone availability.
• Recipient privacy settings.
• Recipient opt-in status.
• Network conditions.
• Meta or WhatsApp outages.
• Messaging limits.
• Phone-number restrictions.
• Business verification status.
• Template approval status.
• Account quality rating.
• Platform-policy enforcement.
• Invalid phone numbers.
• Insufficient balance or missing payment methods.
• Third-party system failures.

Delivery statuses displayed in WB Service are based primarily on information received from Meta or WhatsApp.

11. Contacts and Recipient Data

You confirm that you have a lawful basis to upload, store, access, and use all contact and recipient information submitted to the service.

You must not upload:

• Purchased contact lists without valid consent.
• Scraped phone numbers.
• Unlawfully obtained personal information.
• Sensitive information unless legally permitted and necessary.
• Information belonging to minors without proper authorisation.

You remain the data controller or responsible business for your recipient data, except where applicable law provides otherwise.

12. Fees and Payments

Some features may be free, trial-based, subscription-based, usage-based, or separately chargeable.

Applicable pricing will be displayed in the service, quotation, invoice, subscription page, or commercial agreement.

Charges may include:

• WB Service subscription fees.
• Usage fees.
• Setup or integration fees.
• Add-on charges.
• Taxes.
• Meta or WhatsApp messaging charges.

Meta or WhatsApp messaging charges may be billed directly by Meta, through a connected payment method, or through another agreed billing arrangement.

Unless otherwise stated in writing, paid fees are non-refundable once the relevant service period or usage has started, except where a refund is required by applicable law.

Failure to pay an amount when due may result in account restriction or suspension.

13. Access Tokens and Connected Credentials

WB Service may securely store encrypted access tokens and identifiers required to provide connected services.

You must not:

• Share access tokens publicly.
• Send access tokens through insecure communication.
• Attempt to access another customer’s token.
• Modify or misuse connected Meta credentials.
• Use expired, revoked, or unauthorised credentials.

You should disconnect your WhatsApp account immediately if you suspect unauthorised access.

14. Third-Party Services

The service depends on third-party platforms and infrastructure, including Meta, WhatsApp, hosting providers, cloud services, email providers, and payment processors.

We are not responsible for third-party:

• Outages.
• API changes.
• Pricing changes.
• Policy changes.
• Account restrictions.
• Business verification decisions.
• Template decisions.
• Message delivery failures.
• Data-processing practices.
• Service discontinuation.

Your use of third-party services is governed by their own terms and policies.

15. Service Availability

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free availability.

We may temporarily restrict access for:

• Maintenance.
• Security updates.
• Emergency repairs.
• Platform migrations.
• Legal compliance.
• Third-party outages.
• Abuse prevention.

We may add, modify, suspend, or discontinue features where reasonably necessary.

16. Intellectual Property

WB Service, including its software, source code, design, branding, documentation, APIs, workflows, and original content, is owned by or licensed to Raging Developers.

You may not copy, sell, sublicense, reproduce, distribute, modify, or create derivative works from our service without written permission.

You retain ownership of content that you lawfully upload or submit.

You grant us a limited licence to process that content only as necessary to operate, secure, support, and improve the service.

17. Confidentiality

Each party must protect confidential information received from the other party and use it only for the purpose for which it was disclosed.

Confidential information does not include information that:

• Is publicly available without breach.
• Was already lawfully known.
• Was received lawfully from another source.
• Was independently developed.
• Must be disclosed by law or a valid legal order.

18. Privacy and Data Protection

Our handling of personal information is described in our Privacy Policy.

By using the service, you acknowledge that information may be processed to:

• Operate your account.
• Connect WhatsApp business assets.
• Send and receive messages.
• Process webhook events.
• Maintain security.
• Prevent abuse.
• Provide customer support.
• Meet legal requirements.

You must review our Privacy Policy before using the service.

19. Suspension and Termination

We may suspend, restrict, or terminate your account where:

• You violate these Terms.
• You violate Meta or WhatsApp policies.
• You send spam or unlawful messages.
• Your activity creates security or legal risk.
• Payment remains overdue.
• Required information is false or misleading.
• A government authority or platform provider requires us to act.
• Your account harms our service, reputation, or other users.

Where reasonably possible, we may provide notice and an opportunity to correct the issue.

You may stop using the service and request account closure at any time.

20. Data After Termination

After account termination or disconnection:

• Your access to messaging features may stop.
• Stored access tokens may be revoked, deleted, or disabled.
• Connected WhatsApp accounts may be marked as disconnected.
• Historical records may be retained for legal, billing, security, dispute-resolution, or audit purposes.
• Eligible personal information may be deleted according to our Privacy Policy and Data Deletion Instructions.

21. Disclaimer of Warranties

The service is provided on an “as is” and “as available” basis to the maximum extent permitted by law.

We do not guarantee that:

• The service will always be available.
• Every Meta or WhatsApp integration will be approved.
• Every message or template will be accepted.
• Your WhatsApp account will remain unrestricted.
• The service will meet every business requirement.
• All errors will be corrected immediately.

Nothing in these Terms excludes rights that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Raging Developers will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business, contacts, data, goodwill, or messaging access.

Our total liability arising from the service will not exceed the amount paid by you to WB Service during the three months immediately preceding the event giving rise to the claim, unless applicable law requires otherwise.

23. Indemnity

You agree to indemnify and hold harmless Raging Developers, its owners, employees, contractors, and service providers against claims, losses, penalties, liabilities, and reasonable legal expenses arising from:

• Your messages or campaigns.
• Your uploaded contacts.
• Your violation of recipient consent requirements.
• Your violation of law.
• Your violation of Meta or WhatsApp policies.
• Your infringement of third-party rights.
• Your misuse of the service.

24. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Any dispute that cannot be resolved amicably will be subject to the jurisdiction of the competent courts located in Ahmedabad, Gujarat, India, unless applicable law requires a different jurisdiction.

25. Changes to These Terms

We may update these Terms to reflect changes in:

• Our services.
• Applicable laws.
• Meta or WhatsApp requirements.
• Security practices.
• Business operations.

The updated date will be shown at the top of this page.

Continued use of the service after an update means you accept the revised Terms, where permitted by law.

26. Contact Us

For questions regarding these Terms and Conditions, contact: